Frequently Asked Questions
Everything you need to know about shopping at Goodwoods British Market.
How do you ensure the freshness of imported British goods?
We receive frequent shipments directly from the UK and meticulously monitor expiration dates. Perishable items are stored in temperature-controlled environments to ensure they reach you in peak condition.
Do you ship frozen or chilled items like sausages and meat pies?
Yes, we ship frozen goods using insulated packaging and dry ice or gel packs. To maintain food safety, we recommend selecting expedited shipping for all perishable orders.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or is incorrect, please contact our support team within 48 hours for a replacement or refund.
How much does shipping cost and how long does it take?
Shipping costs are calculated at checkout based on weight and destination. Most orders are processed within 1-2 business days, with standard delivery typically taking 3-5 business days across the continental US.
Are all your products authentic British brands?
Absolutely. We pride ourselves on sourcing genuine products from the UK, including iconic brands like Cadbury, Heinz, Marmite, and PG Tips, ensuring you get the true taste of Britain.
Do you offer international shipping outside of the United States?
Currently, we primarily ship within the United States and its territories. Please check our shipping policy page for the most up-to-date information on international availability.