Returns & Exchanges
At Goodwoods British Market, we strive to ensure your favorite UK treats arrive in perfect condition. Due to the perishable nature of food items, returns are generally limited to damaged or incorrect shipments reported within 14 days of delivery.
Contact Support
Email our customer service team with your order number and clear photos of any damaged goods or incorrect items received.
Verification Process
Our team will review your claim and confirm eligibility for a refund or replacement based on our quality assurance standards.
Receive Authorization
Once approved, we will provide a Return Merchandise Authorization (RMA) number or instructions for disposing of perishable items safely.
Refund or Replacement
We will issue a full refund to your original payment method or dispatch a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing